Terms and Conditions
About tulpn.com and the people who use it
tulpn.com is a technical platform for running affiliate programs. Three groups of people are involved:
Customers are businesses that run their own affiliate program on tulpn.com. Each Customer has its own subdomain (for example, customername.tulpn.com) and connects its own systems to ours.
Promoters (also called affiliates) sign up to one or more Customers' programs, share referral links, and use tulpn.com to see their referrals and commissions and to request payouts from the Customer.
Referred Users are people who sign up with, or buy from, a Customer after following a Promoter's link.
We provide the software that records referrals and calculates commissions. We do not run the affiliate programs, set their terms, or handle any money. Commissions are owed and paid by the Customer, directly to the Promoter. The service is currently free, and we do not take a share of any commission.
Each Customer chooses one payout currency for its commissions. When a Customer reports a payment in a different currency, we convert the commission into the payout currency using the European Central Bank's reference rate for the day of the payment. A Customer may instead report payments already converted into its payout currency, at a rate of its own choosing. Conversions are only used to calculate commissions: we are not responsible for any difference from the rate at which a Customer actually exchanges money or pays its Promoters.
Article 1: scope
These Terms and Conditions apply to all use of tulpn.com, the website and service of Griffin Digital Solutions ltd, by Customers, Promoters and anyone else who uses it.
We do not currently charge for the use of this service. If that changes in the future, the articles below on price, payment and plans will apply.
Article 1a: age limit
Age restrictions apply: Griffin Digital Solutions ltd only accepts Customers and Promoters who are over 18 years old. We do our best to restrict minors' access to our sites, products and services. Anyone subscribed to the newsletter who is not over 18 will be deleted from our database as soon as this is brought to our attention. Similarly, any account belonging to someone who is not over 18 will be closed as soon as this is brought to our attention.
Article 2: order
Any order placed on a site belonging to Griffin Digital Solutions ltd implies full and unreserved acceptance of these Terms and Conditions.
Article 3: price
Prices may be shown in various currencies, and the currency is always clearly indicated. We may change our prices at any time. However, the price applied to an order will be the one stated at the time of the order.
You can cancel a paid plan and receive a refund, as follows:
Monthly and yearly plans: you can cancel at any time. We will refund you pro rata for the unused part of the period you have paid for.
Lifetime plans: you can cancel within 60 days of purchase for a full refund. After 60 days, a lifetime plan is not refundable.
Article 4: payment
This article concerns payments made to us for our own paid plans. It does not concern commissions, which Customers pay directly to Promoters.
Payment is due immediately on the date of the order. You can pay by credit card or bank transfer. Secure online payment by credit card is made through Stripe, Inc. The information transmitted is encrypted by state-of-the-art software and cannot be read while in transit over the network. Any guarantee as to the security of this system is entirely the responsibility of Stripe, Inc. and cannot be attributed to us.
Article 5: plans and limits
5.1 The service is free during the beta. tulpn.com is currently in beta, and using it is free. The beta ends on a date we will announce on the Site and by email at least 30 days in advance.
5.2 Our promise to beta customers. If you open your account before the beta ends, and your account stays active (see 5.3), you will keep using tulpn.com for free, even after we introduce paid plans. In particular:
you will always have at least the features your account had when the beta ended;
we will not set any limit on your account other than the Fair Usage Policy (Article 8);
we will never move you to a paid plan or charge you, unless you choose to upgrade.
5.3 What "active" means. Your account is active as long as, in any 12-month period, your business uses its API key at least once or one of your administrators logs in to your dashboard. Before your account stops being active, we will email you at least 30 days in advance. Using the API or logging in during that time keeps your account active. If your account does stop being active, it becomes a normal free account and 5.4 applies.
5.4 Plans for everyone else. After the beta, we may introduce paid plans, and we may set limits on the free plan or on paid plans, for example on usage or on the volume of activity in your account. The features, price and limits of each plan will be described on the Site before you subscribe, and that description forms part of these Terms and Conditions.
5.5 Changes to limits. If we introduce a limit that affects your existing account, or change the limits of a plan you are on, we will tell you by email at least 30 days before the change takes effect. If your account then exceeds the limits of its plan, we will email you and give you at least 7 days to reduce your usage or move to a suitable plan. If you do neither, we may restrict the service for your account until you do.
5.6 No charges without your agreement. Whatever happens, we will never move you to a paid plan or a more expensive plan, or charge you, without your agreement.
Article 6: protection of personal data
You have the right to access and correct the personal data we hold about you. By accepting these Terms and Conditions, you acknowledge that you have read our Privacy Policy and you consent to our collection and use of your data as described in it.
By entering your email address on one of our sites, you may receive service emails from us and, where you have agreed, promotional offers about products published by Griffin Digital Solutions ltd. You can unsubscribe at any time by clicking the link at the end of any of our emails.
Article 7: applicable law
These Terms and Conditions, and all purchases and other transactions they refer to, are governed by the law of England and Wales.
Article 8: Fair usage policy
As part of our commitment to providing a high-quality service, we have a Fair Use Policy (the "FUP") for tulpn.com. Its purpose is to make sure that every Customer has a consistently high-quality experience.
In urgent or extreme cases, we may block your access to our services if your use of them continuously has a negative impact on other users, or generates costs for us that are abnormal compared with other Customers. Before we do this, or in urgent situations immediately afterwards, we will always contact you to discuss possible solutions.
If you would like to move your business to tulpn.com and are unsure whether you would be flagged under our FUP, you can contact us so that we can assess your situation and address your concerns.
Article 9: information on Griffin Digital Solutions ltd
Griffin Digital Solutions ltd is a company incorporated in England. Its address is:
Griffin Digital Solutions ltd 28 Peel Place, IG5 0PS London UK
Article 10: phone and SMS communications
We do not collect mobile phone numbers, and we do not send text messages (SMS) or make phone calls. We contact you only by email.
If somebody calls or texts you claiming to be us, it is not us.
Article 11: prohibited content
We strictly prohibit any content related to pornography, gambling, illegal products, violence or exploitation, and any activity that promotes illegal acts or fraud. This applies to Customers and to Promoters. Anyone found engaging in such activities will be banned, and their access to our services will be revoked without notice.